Overview

Before You Apply, Please Note:

  • Do Not Call: We kindly request that you refrain from making phone inquiries regarding your application status. We will only contact candidates who have been shortlisted for further consideration.
  • Local Candidates: To be eligible for this position, applicants must reside locally within our specified area.
  • In-Person Interview: Qualified candidates should be prepared to attend an in-person interview at our head office.
  • Pre-Screening Questions: Please complete all the pre-screening questions; Your application won’t be considered otherwise.

We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for your interest in joining our team.

About Us:

The Hazelwood Group, a privately owned organization based in Nanaimo, operates across the construction, manufacturing, and real estate development industries. Hazelwood Finance, our support services arm, handles all administrative functions for The Hazelwood Group companies. Our dedicated team encompasses experts in Marketing, IT, Accounting and Finance, Human Resources, and Business Development.

Hazelwood Finance, a division of The Hazelwood Group, is seeking a full-time IT Support Lead to join our team in Nanaimo, BC. Please note that travel will be required within the local Nanaimo area, so a vehicle is required.

Our ideal candidate is a great problem solver, enjoys helping people, has a good attitude, and the willingness to learn new things.

Please be aware that due to the access to sensitive information, the selected candidate will need to undergo a Criminal Record Check before being hired.

Benefits of Employment – Why work at Hazelwood?

  • Comprehensive group benefits (premiums are 100% employer-paid).
  • RRSP matching.
  • Short-term and long-term disability plans.
  • Priority access to Telus Health Virtual Care (access to a doctor 24/7 anywhere in Canada).
  • Strong team environment that encourages and financially supports continuing education and career advancement.
  • Employee & Family Assistance Program.
  • Annual financial donations to volunteer organizations directly supported by our employees.

Compensation

  • $30 to $34 per hour, depending on experience and qualifications.

Summary

The IT Support Lead is a senior technical resource responsible for resolving complex Information Technology (IT) issues, supporting core IT infrastructure, and mentoring junior technicians across the organization. He or she will assist with hardware and software troubleshooting, installation, and maintenance, and will play a key role in diagnosing and resolving technical issues and communicating with all users in the Hazelwood Group infrastructure. He or she will be required to assist with strategic IT planning, as well as identifying, selecting and deploying new technology to support organizational goals and objectives. Other duties will be assigned as necessary.

Job Duties

  • Provide internal IT support and resolve escalated technical issues (computer & phone troubleshooting, software updates & fixes, hardware repair, server maintenance, network security, etc.).
  • Guiding and mentoring other technicians with help desk tickets and support requests via email, phone and remote support.
  • Maintain and administer Server environments (Active Directory, Group Policy, DNS, DHCP, etc.).
  • Monitoring and implementing security controls and system software to protect servers and infrastructure, including endpoint protection, secure configurations, access controls, and data encryption solutions.
  • Assist with the planning, deployment, operation and management of all IT services, and recommend appropriate technologies to support and improve corporate communications, access to information, and end-user productivity as directed.
  • Manage backup and recovery systems, ensuring data protection and business continuity.
  • Assist the IT Manager with project management for IT-related undertakings as directed.
  • Assist the Network Administrator in building and maintaining security networks and systems.
  • Investigating and documenting security breaches and other cybersecurity incidents.
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
  • Create status reports as required, present findings to management.
  • Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements.
  • Act as an advocate for the IT department and its initiatives.
  • Perform other related duties as assigned.

Requirements

  • Minimum 3+ years of IT experience, with at least 2 years of Tier 1+ support.
  • CompTIA A+/Network+, Microsoft MCSA/MCSE/365/Azure certification, or an acceptable combination of education and relevant experience required.
  • Proficiency with Microsoft Windows client and server Operating Systems
  • Detailed knowledge of general software (i.e. Microsoft Office Suite, QuickBooks, Sage 50, etc.)
  • Strong knowledge of networking, servers, and M365 architectures.
  • Experience with backup technologies (i.e. Veeam, Acronis), and system monitoring tools.
  • Ability to explain technical concepts and theories to non-technical audiences.
  • Able to effectively communicate both verbally and in writing with all levels of an organization.
  • Effective time management and prioritization skills.
  • Quality business interpersonal and customer service skills
  • High degree of resourcefulness, flexibility, and adaptability.
  • Able to think on your feet and troubleshoot effectively
  • Scripting and automation ability in PowerShell, Power Automate, and PowerBI are assets.
  • Knowledge of applicable IT laws and regulations.

Summation

Thank you for considering a career opportunity with The Hazelwood Group. We appreciate your interest in joining our team. Before you proceed with your application, please take note of the following important points:

  • Application Submission: The submission of your resume does not guarantee an interview or an actual transfer. Our hiring process is designed to identify the most qualified candidates who align with our organization’s needs.
  • Minimum Requirements: We encourage qualified applicants to apply for our open positions. However, to be considered, you must meet the minimum requirements related to the skills and qualifications specified in the job posting.
  • Legally Entitled to Work in Canada: Please be aware that you must be legally entitled to work in Canada to apply for a position with The Hazelwood Group. Our organization does not possess a Labour Market Impact Assessment (LMIA) that would support the hiring of foreign workers.
  • Acknowledgment: We sincerely appreciate the interest of all applicants in pursuing career opportunities with The Hazelwood Group. However, due to the high volume of applications we receive, we regret that only those candidates selected for an interview will receive a response to their application.
  • Criminal Record Check: Some positions within our Group of Companies may require a criminal record check as part of the hiring process. By submitting your application, you acknowledge and accept this requirement.

We look forward to considering your application if you meet the qualifications for our current job openings. Your interest in our organization is valued, and we wish you success in your job search.

Apply for job